Accessible Customer Service Plan

 

Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities
All My Nails Salon is committed to excellence in serving all customers including people with disabilities..

Assistive Devices.

We will ensure that all staff members are trained and familiar with various assistance devices that may be used by people with disabilities while accessing our goods or services.

Communication.

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for that person, unless the support person has also requested a salon or spa service from All My Nails Salon. No additional fees apply.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for people with disabilities (i.e. interrupted power supply, client elevator or wheelchair ramp), All My Nails Salon will notify clients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.
This notice will be placed at the front reception desk and will also be verbally communicated with the client and/or support person.

Training for Staff

All My Nails Salon will provide detailed training to all employees during their l Orientation (within the first few days of employment) and additional review will be included in the Orientation (within the first month of employment).
Training will include:
• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• All My Nails Salon accessible customer service plan.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• How to use the on-site elevator, wheelchair access ramp
• What to do if a person with a disability is having difficulty in accessing All My Nails Salon goods and services.
Staff will also be trained when changes are made to our accessible customer service plan.

Feedback Process

Clients and/or support persons who wish to provide feedback on the way All My Nails Salon provides goods and services to people with disabilities can provide their comments in a variety of ways:
• Speak with a Customer Service Representatives at the time of their visit
• Fill out a Customer Feedback Card
• Call or email our Managers of Customer Service,
(a) All My Nails Salon : Peter Davies at info@allmynails.ca
(b) Lila Vu : Lila at info@allmynails.ca
(c) 519-883-0882
Clients can expect to hear back within 3 working days.

Modifications to this or other policies

Any policy of All My Nails Salon that does not respect and promote dignity and independence of people with disabilities will be adjusted to do so.

If you require a copy of this document, please email us at info@allmynails.ca and we will provide you with one.